HELP

If you have any questions about any of our products or need some help with placing an order please contact us:

Email: info@michaelraymond.com

 

SATISFACTION

We are confident that you will love our products and the service you receive from us, but if there are any problems with your order please contact us so that we can get them resolved as quickly as possible for you.

 

DELIVERY

Please refer to our Delivery page for more detailed information about our services.

 

REFUNDS + RETURNS

Please note Michael Raymond does not offer refunds. Returns will be accepted within 10 business days for company credit or exchange only. Returns must be pre-authorised with Michael Raymond and items must be returned in original packaging and in original unused condition. A 20% restocking fee will be applied for all returned items. No returns will be accepted on sale, clearance or discontinued products or Made To Orders products. These items are considered final sale. Customer is responsible for all shipping charges incurred. It is the customer's responsibility to return any unwanted goods in pristine condition to us at their own cost, unless the item is faulty or damaged. If the item is damaged please send an email to info@michaelraymond.com stating your order reference number and including photographs as evidence of the damage.

Please ensure you choose an appropriate carrier and get proof of postage, Michael Raymond cannot be liable for any goods lost in transit.

If you would like to return any goods please contact us directly via email or phone (details above) before sending items back and we will provide full instructions for the process. Once we have received the goods, we will send you a confirmation email.

LIMITED WARRANTY

Products are covered by a 12 month limited warranty against manufacturing defects for the original customer who purchased the products from an authorized reseller or dealer or distributor or from Michael Raymond directly.

Wear and tear through use, damage due to accident, misuse, abuse or negligence will not be covered and cannot be claimed under this limited warranty.

Michael Raymond reserves the right, before having any obligation under this limited warranty, to inspect the damaged product or component, and all costs of shipping for inspection shall be the responsibility solely of the customer. Michael Raymond, shall at its choice determine whether to repair or replace any defective product or component that it determines is covered by this limited warranty.

Modifications made to any products by the customer will invalidate the warranty. All electrical products should be installed by a professional, qualified electrician.

Limited warranty claims must be made within 10 working days of occurrence by contacting info@michaelraymond.com. Failure to do so will invalidate any claim.