If you have any questions about any of our products or need some help with placing an order please contact us:
Tel: +44 7725 334129
We are confident that you will love our products and the service you receive from us, but if there are any problems with your order please contact us so that we can get them resolved as quickly as possible for you.
Please refer to our Delivery page for more detailed information about our services.
In Line with Distance Selling Regulations, you may return or exchange goods purchased online within 14 days of receipt. It is the customer's responsibility to return any unwanted goods in pristine condition to us at their own cost, unless the item is faulty or damaged. If the item is damaged please send an email to firstname.lastname@example.org stating your order reference number and including photographs as evidence of the damage.
Please ensure you choose an appropriate carrier and get proof of postage, Michael Raymond cannot be liable for any goods lost in transit.
If you would like to return any goods please contact us directly via email or phone (details above) before sending items back and we will provide full instructions for the process. Once we have received the goods, we will send you a confirmation email and authorisation of a refund. Please note: refunds can take up to 10 working days to be received following receipt of goods.